5/25/2023 0 Comments Jamf update autorun dataTrack and document all work from start to completion in the Remedy ticketing software. Perform weekly moves of users' IT equipment when users change desk locations, or divisions within CMS. Manage contractor and government owned Asset Tagged computer equipment via Remedy and ServiceNow by updating according to assigned users' locations. Image MacBooks using CASPER and software/update management using the JAMF system. Image Windows desktops and laptops using PXE boot and MDT. Work incidents via a ticketing and database software called Remedy. Handle the deployment and installation of all Catalog purchases, (hardware and software via government divisional funding), in the Central Office of CMS. ![]() Provide software installations and updates, hardware and software trouble-shooting and over-all general support for local and network use on a variety of PC’s and Macintosh systems. On a team of hardware and software technicians whose daily jobs are to provide technical support fordesktop and laptop computers (Windows and Macintosh), printers, scanners and other peripherals, as well as a wide variety of software including: all Adobe products, McAfee, Java, Microsoft Office 2003 through 2013 installations including Visio, for over five thousand users within the Centers for Medicaid and Medicare Services in Baltimore, MD.I also served as the "go to" person for all techs on the team when they faced difficult tasks and problems when they arise.Ĭomputer Systems Analyst, Sr. Image iMacs and MacBooks using CASPER and software/update management using the JAMF system. Image Windows desktops and laptops using MDT. Work Incidents and Tasks via a ticketing and database web-software called Service Now. ![]() ![]()
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